Refund and Returns Policy

At navellantis, we want you to love your purchases. If you are not completely satisfied with your order, we are here to help.

1. 30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.
  • You will need to provide the receipt or proof of purchase (order confirmation email or order number).

2. How to Initiate a Return

  1. Contact our support team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the return.
  2. Once your return request is approved, our team will provide you with the return shipping instructions and return address.
  3. Items sent back to us without first requesting a return will not be accepted.

Note: Unless the return is due to a defective, damaged, or incorrect item sent by us, customers are responsible for paying their own return shipping costs.

3. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [email protected] with clear photos or a short video showing the issue. We will evaluate the problem and provide a free replacement or a full refund.

4. Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods, personal care items, or customized/personalized products.
  • Gift cards.
  • Clearance or final sale items.

5. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be automatically processed to your original method of payment within 5 to 7 business days. Please note that your bank or credit card company may require additional time to post the transaction.

Contact Information

For any questions regarding refunds and returns, please contact: